LIMITED LIFETIME WARRANTY POLICY

Everything you need to know

We've got you covered!

Thank you for purchasing our products. At CabinZero, we have been committed to creating, designing and manufacturing high-quality travel bags since 2012. When you join our community, we ensure that our warranty program will get you covered as we always put your satisfaction first. 

ABOUT OUR

WARRANTY CLAIM

To request a warranty claim, you will need to fill in the Warranty Claim Form and submit it to our Customer Service team for evaluation.

Your product is covered by a Limited Lifetime Warranty against manufacturing defects in workmanship and/or material under the conditions described for the product's lifetime.

The warranty claim will be processed if you can provide us with all exact information related to the product into the CabinZero Repair Form. If we do not have enough information, we are unable to process your claim. 

The warranty policy is only applicable with proof of purchase from our website and Authorized CABINZERO Dealer and extends only to the original end user of the product. 

Please note that it is not always possible to conduct a repair. In such cases, we will offer a replacement of the product or parts of the product that can be attached to it.

If CabinZero, at our discretion, acknowledges that the product has manufacturing defects, we will either repair or replace the defective parts of the product.

It’s important that all information you provide for your warranty claim is accurate and truthful. If there are discrepancies or inaccuracies in your submission, we might be unable to assist you with your claim. Thanks for keeping things accurate—it helps us help you better.

FILL IN THE FORM

WARRANTY COVERAGE

We do not cover products that have lost their functionality, such as damages that occur naturally due to normal usage, especially wear and tear and some cases as above. Over time, moving parts will break down, and fabrics may deteriorate and fade. Though we select the highest quality materials for the application, all materials will degrade over time because of usage and exposure to the environment. 

If CABINZERO determines that your product has exceeded its lifetime and cannot be eligible to cover, we will contact you to discuss some options that we can offer.

SEE WHAT'S COVERED AND WHAT'S NOT

What’s Product Lifetime?

The term "lifetime" refers to the product's lifespan. This does not refer to our lifespan or purchaser’s, but rather the components, textiles, and materials. The product's lifetime is determined by how much use it receives and how well it is preserved for, not by its age.

The end of "product life" is determined by several factors:

Fabric: 90% of CABINZERO bag items are made of fabric. We may determine that the fabric has reached the end of its "product life" if it has become discolored, damaged, de-laminated, or deteriorated. 

If major parts (such as a handle, shoulder straps, buckle, or zipper) fail after years of use, we may consider the product to have completed its life cycle.

WARRANTY

PROCEDURES

Before you make your claim, please take a look at our procedures and things to note.

WARRANTY CLAIM PROCEDURES

Please submit the Warranty Claim Form as soon as you’re aware of the issue. Our Customer Service team will be happy to advise on the best course of action. 

You will receive an email response within 24 hours with a confirmation number and detailed shipping instructions. Please be sure to check your Spam folder as well if you haven’t received the email.  

things to note before making your claim

If the product with manufacturing defects is under our warranty coverage, we will offer a replacement of the product or parts of the product that can be attached to it.

For items that are still in production, we will have them replaced with the same model. 

For items that are no longer in production, our Customer Service Team will contact you to discuss some alternative options as below:

• A replacement in the same product category

• A gift card for the current value

• Refund

Only original, unaltered and unmodified items and workmanship are covered under this warranty policy.

Each bag is eligible for a one-time replacement under warranty. Individual parts can be replaced repeatedly for life. 

We are happy to help. After contacting our customer support at support@cabinzero.com or filling out the warranty form, we will respond within 24 business hours (Mon-Fri).

Should you find any defect with your pack, you can send the product to us for inspection (within the lifetime of the product). Please note that:

  • Please send us your proof of purchase
  • You are responsible for the shipping cost to get the pack to us
  • Please keep your product nice and clean before sending it. If the pack is too dirty, we cannot accept it for warranty/replacement, and we will have to return it to you.
  • Please do not wash your product in the washing machine.
  • It usually takes a month to ship the replacement parts back to you.